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Privacy Policy

Privacy Policy & SMS Communication Terms

Effective Date: 1/1/2026
Pioneer Roofing Company LLC (“Pioneer Roofing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or opt in to receive SMS/text communications from us.

1. Information We Collect

We may collect the following types of personal information:
  • Name
  • Phone number
  • Email address
  • Property address or service location
  • Project details or service requests
  • Any information you voluntarily provide through forms, calls, or messages
We collect this information when you:
  • Request an estimate
  • Contact us through our website or advertisements
  • Call, email, or text our business
  • Opt in to receive SMS notifications

2. How We Use Your Information

We use your information to:
  • Provide roofing estimates, services, and customer support
  • Schedule appointments and send project updates
  • Communicate regarding invoices, warranties, or service issues
  • Send SMS/text notifications only when you have provided consent
  • Improve our services and customer experience
  • Comply with legal obligations
We do not sell or share your personal information with third parties for marketing purposes.

3. SMS/Text Messaging Terms & Consent

By providing your phone number and opting in through our website forms, service agreements, or other written or digital consent methods, you agree to receive SMS/text messages from Pioneer Roofing Company LLC related to:
  • Appointment reminders
  • Project scheduling and updates
  • Estimate follow-ups
  • Billing notifications
  • Customer service communications
Message Frequency
Message frequency may vary depending on your project or inquiry.
Fees
Msg & data rates may apply based on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Help Instructions
For help, reply:
Help
Or contact us directly at:

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission or electronic storage method is 100% secure.

5. Information Sharing

We may share information only when necessary to:
  • Provide services you requested
  • Work with trusted service providers who assist in business operations (e.g., CRM or messaging platforms)
  • Comply with legal requirements or protect rights and safety
All partners are expected to maintain confidentiality and data security.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to:
  • Understand website usage
  • Improve performance and user experience
You may disable cookies through your browser settings.

7. Your Privacy Rights

You may request to:
  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your information where legally permitted
To make a request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or SMS communications, please contact:

Website Checkbox Language (for Web Forms)

Use this the contact/estimate web form:
“By checking this box, you agree to receive SMS text messages from Pioneer Roofing Company LLC related to appointments, project updates, and customer service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”